An organizational chart in a retail store is important not only for the employees, but also for the customer. It holds employees accountable, clearly defines their roles and keeps everyone on the same page. When a store is run efficiently, the customer will have a great in-store experience. And guess what a great in-store experience means? Repeat customers and more sales for you. How to Get Started When creating an organizational chart for your store, the first thing to do is to create a list of all of the specific tasks that need to be accomplished. This will help to.